Welcome to Support Portal

Support Portal
1

Welcome to Support Portal

A seamless trading experience is our top priority. This category is your go-to destination for troubleshooting, platform guidance, and getting unstuck. Whether you are facing a technical glitch or just can’t find a specific feature, ask here to get solutions from the community and our team.

What should be discussed here?

  • Platform Navigation: “How do I download my P&L report?”, “Where is the option to pledge stocks?”

  • Technical Troubleshooting: Login issues, chart loading errors, or mobile app crashes.

  • Process Queries: Questions about the KYC process, fund transfer timelines, or account modification steps.

  • Error Messages: Screenshots or descriptions of specific error codes you encounter while trading.

  • Clarifications: Understanding brokerage charges, margin requirements, or order types (e.g., “Why was my GTT order triggered?”).

How is this different from ‘Feedback & Ideas’?

  • Support Portal is for resolution (e.g., “I can’t find the Dark Mode setting,” “My chart isn’t loading”).

  • Feedback & Ideas is for innovation (e.g., “Please add a Dark Mode,” “We need TradingView charts”).

  • Think of the ‘Support Portal’ as the Help Desk, and ‘Feedback & Ideas’ as the Suggestion Box.

Best Practices

  • Protect Your Privacy: NEVER share your Account ID, Password, Mobile Number, or specific financial details in public posts.

  • Be Specific: When reporting a bug, mention your Device (Android/iOS) and App Version. “App is not working” is hard to fix; “App crashes when I click ‘Portfolio’ on Android” is helpful.

  • Screenshots Help: A picture is worth a thousand words. Share screenshots of errors, but remember to mask/blur any sensitive personal information.

  • Search First: Your question might have already been answered. A quick search can save you time waiting for a reply.

Disclaimer: While community members and moderators are here to help, this is a public forum. For account-specific issues involving sensitive data (like payment failures or blocked accounts), please raise an official ticket through the Enrich Money app or website.